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Returns Policy

If you change your mind on a purchase, please ensure you return them within 14 days of receiving them if you require a refund. All items must be returned in resalable condition with all the original packaging, labels, tags etc.

Any returns later than 14 days, but within 30 days, can be exchanged but not refunded.

Please note that as the buyer, you are responsible for the cost, and safe return, of the goods. A refund or exchange will only be made once this has been satisfied.

For any orders involving bindings being fitted to skis, these will be fitted to the customer requirements which we will confirm with you via email prior to fitting. Once the bindings have been fitted, they cannot be returned.

Please download our Returns form here or call or email us with any specific Returns/Refunds queries on the details below. If you wish to make an exchange please contact us for the possible options available.

Returns Address:

The Ski Shack Limited
Chatham Ski and Snowboard Centre
Capstone Road

Contact Details:

[email protected]
01689 814168